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Most frequent questions and answers

First you need to know about the import rules. Then you can make a plan regarding Vet visits, paperwork, choosing an airline, Which route will work best and crate training. This can be quite stressful a significant amount of research goes into planning the best possible route for your pets journey.

How great would it be if we could keep our beloved pets in the cabin with us? Unfortunately, most airlines and countries rules often make this impossible. most international flights require pets to fly via cargo. The Livestock Cargo hold is temperature and pressure controlled to keep your pet comfortable.

Safety is of utmost importance and a top priority when it comes to a pet move. We are confident in saying that yes pet air travel is safe when you have taken all the necessary steps required beforehand. (We wouldn’t be in business if we didn’t believe it was safe.)

To begin with it means choosing a pet friendly airline with a cargo area that is pressure and temperature controlled and an airline with solid, established pet safe policies in place.

The air crate must be big enough for your pet to stand up, lie down and turn around. A crate to big or too small is not safe.

Pets are not fed before or during flight, this is to limit soiling of the crate which could make your pet uncomfortable. They all have water containers fitted and these are refilled prior to departure and at any stop overs.

Sorry no toys are not allowed for safety reasons. Due to the possibility of choking etc. Collars and leads need to be removed prior to travel. To help reduce stress you can include familiar bedding or a piece of clothing that has your scent.

Most airlines will need to see that your pet is in good health prior to boarding. Therefore sedation is not recommended or required. Your pet may have a reaction to the drug or have difficulty breathing when the air pressure changes due to being sedated.

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Remember your first time flying, well pets are similar, the whole experience is quite new, however in our experience pets adapt quite easily and are unaffected by it. They are pretty excited to see their owners on the other end.

Your pet may be a little out of sorts if there is a time difference – kind of Jetlag for pets. Your pet may want to be fed or walked at unusual times until they adjust.

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This is not unusual. It is also a reason why you engage the services of a pet relocation service as you will be reassured that your pet is being looked after on its journey. Remember you can always call us about anything.

You will be required to meet your pet at the destination airport to collect your pet and clear them through customs. Allow 1-4 hours for this process. You can nominate a family member or agent on your behalf. In some cases we can arrange this. Please discuss this with us if you cannot collect your pet on arrival.


We will advise on what is needed depending on the destination your pet is flying to.

Finally….Before you travel we also recommend talking with your vet about any health concerns, helping your pet get to a healthy weight through diet and exercise, and looking at getting your pet crate trained prior to the move.

This is a handy website for those that are considering a relocation of pets to Australia.